Refund policy

RETURN WINDOW 

You have 5 days from the date of delivery to return an item.

ELIGIBILITY & HYGIENE

For the safety of all our pet customers, we maintain strict return standards:

Items must be in new, unused condition with all original tags attached.Items must be free of pet hair, odors, dander, or stains.

Pet beds, blankets, and apparel must be returned in their original, unopened vacuum-sealed packaging (if applicable).

Proof of purchase is required.

NON-RETURNABLE ITEMS

For health and safety reasons, we cannot accept returns on:

Opened bags of pet food, treats, or supplements.

Pet toys that have been chewed, torn, or show signs of play.

Personalized items (custom collars, engraved tags).

Grooming tools (brushes, nail clippers) that have been used.

REFUND PROCESS

Once we receive and inspect your item for pet hair or wear, we will notify you of the approval or rejection of your refund. Approved refunds are automatically applied to your original payment method within 3-5 business days.

DAMAGED OR DEFECTIVE ITEMS

Did a toy arrive broken? Please email info@ruachempire.com within 24 hours of delivery with photos of the damaged item and the shipping box. We will send a replacement immediately at no cost to you.

RETURN SHIPPING

Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

WARRANTY & THIRD-PARTY SUPPLIER DISCLAIMER

Manufacturer Support

All high-end electronics (such as automatic feeders and smart pet toys) are fulfilled by third-party suppliers. Any product warranties are provided solely by the original manufacturer. Ruach Empire does not manufacture these items and offers no additional warranty.

Defective on Arrival (DOA)

If your electronic item is defective out of the box, you must report it to us at info@ruachempire.com within 24 hours of delivery. We will work with our supplier to arrange a replacement or refund.

Manufacturer Claims

After the initial 48-hour window, Ruach Empire is not responsible for hardware malfunctions, motor failures, or software glitches. You must contact the manufacturer directly for warranty claims. We will provide you with the supplier or manufacturer contact details upon request.

Liability Limitation

We are not liable for any injury to pets or damage to property caused by the malfunction of electronic devices, including but not limited to missed feedings, water overflows, or electrical issues.

CONTACT US

Questions? Reach out to our team:

Email: info@ruachempire.com

Support Hours: Mon-Fri 9am-5pm